• How do I get a refund if I paid for my order by PayPal?

    Your refund will be credited to your PayPal account. Here's how long it will take: 

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    It may take an additional 4-15 business days for the transaction to be processed and your money to reflect in your PayPal account. 

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  • I just cancelled an order. When will I get my refund?

    Here’s how your refund works:

    1. If you've paid for your order by Credit Card or Debit Card, your refund will be credited to your card, bank account or PayPal account. Your bank or card issuer may take an additional 7-14 business days to process the transaction.
    2. If you’ve paid using SADAD, a Return Voucher or Shukrans, you'll receive a refund to My Credit in your account, or a Return Voucher if you're a guest user.
    3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.
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  • How do I get a refund if I paid for my order by SADAD?

    If you pay by SADAD and return your order to a store, you can opt to receive your refund as either as a cash payment, a refund to My Credit in your account or as a Credit Note.

    If you return your product by placing an online return request or by calling for a pickup, you'll receive a refund to My Credit in your account (for registered users) or Return Voucher (for guest users.)

    You can use your My Credit balance to shop any of our online brands.

    Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Max products.

    Each Return Voucher or Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

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  • I just returned my order. When will I receive my refund?

    Here's how long it will take:

    1. 2-5 business days to receive your returned products.
    2. 2 business days to perform a quality check and issue the refund.

    If you've paid by cash, you have two choices:

    1. You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Return Vouchers are usually emailed to you within 48 hours of the quality check.
    2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.
    3. If you've paid for your order by SADAD or Shukrans, you'll receive a refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user).

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  • How do I get a refund if I paid for my order by Credit or Debit Card?

    If you've paid for your order by Credit Card or Debit Card, your refund will be credited to your card, bank account, depending on your payment method. Here's how long it will take:

    1. 2-5 business days to receive your returned products.
    2. 2 business days to perform a quality check and issue the refund.

    Your bank or card issuer may take an additional 7-14 business days to process the transaction.

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  • Will you still accept a return if I've discarded the packaging?

    Yes. When scheduling a return by calling us on 800-1111-MAX (800-1111629), please wrap the returned products before handing them over to our courier partner.

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  • When will you pick up the products I want to return?

    When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your products.

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  • Are there products I cannot return online?

    You will not be able to return the following online:

    1. Home Centre furniture. 
    2. Home Box furniture and mattresses. 

    Please check our returns policy for a full list of products you can't return.

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  • Can I book a return online?

    Yes, you can make your return online in a few easy steps:

    1. Go to the Order History page in your My Account section.
    2. Click on the order from which you want to return products.
    3. Select the specific products you want to return.
    4. Click ‘Return selected items'.

    After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

    Please do check our returns policy first to know which products you can return.

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  • Can I return my online purchases to a store?

    Yes, you can now drop off your Max products to a Max store across Saudi Arabia.

    Here’s what you need to do.

    1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in Saudi Arabia.
    2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
    3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash or SADAD, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

    Don't forget to check the returns policy first to see which products we don't take back.

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  • What is your policy on returns?

    We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

    We do not accept:

    - Products damaged by misuse or showing signs of wear, even if they are still under warranty.

    - Products that have been used, altered, assembled or installed, unless they are defective.

    - Lingerie, jewellery, disposable products such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

    - Toiletries and perfumes.

    - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

    - Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

    - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

    Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

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  • How do I return an order?

    You can return your products in three easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    2. Wrap and seal your products in their original packaging.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.

    II. Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store in Saudi Arabia.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. If you’ve paid by cash or SADAD, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging.
    2. Call us on 800-1111-MAX (800-1111629) to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 7-14 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher. If you’ve paid by SADAD, you’ll receive a My Credit refund (for registered users) or a Return Voucher (for guest users).

    Don't forget to check our returns policy first to see which products you cannot return. Please note, you will not be able to return Home Centre furniture, or any Home Box product you've ordered by Scheduled delivery, to stores.

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  • How do I get a refund if I paid for my order by cash?

    If you've paid for your order by cash, here’s how it works:

    1. Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user.
    2. Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account.
    3. Call for a return pickup: you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

    Return Vouchers and Credit Notes are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop Max online or in-store.

    My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.

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